This page contains contact details for our Headquarters and Country Offices, together with other useful information on how to report safeguarding concerns or breaches of policy.

For general enquiries you can email info@bto.org or telephone 01842-750050.

You can also access contact details for a specific member of BTO staff.

Our offices

Our staff are based across four offices, one each in England, Wales, Scotland, and Northern Ireland.

Headquarters (Thetford, Norfolk)

• British Trust for Ornithology, The Nunnery, Thetford, Norfolk, IP24 2PU
• info@bto.org
• +44 (0)1842 750050
• Office hours: 9 a.m. – 5.30 p.m. Mon–Fri (5.00 p.m. Fridays).
• Contact a member of staff

BTO Cymru (Wales)

• Thoday Building, Bangor University, Deiniol Road, Bangor, LL57 2UW
• wales.info@bto.org
• More about our work in Wales

BTO Scotland

• Unit 15, Beta Centre, Stirling University Innovation Park, Stirling, FK9 4NF
• scot.info@bto.org
• More about our work in Scotland

BTO Northern Ireland

• Unit 5, Wallace Studios, 27 Wallace Ave, Lisburn, BT27 4AE
• northern.ireland@bto.org
• More about our work in Northern Ireland

Safeguarding and breaches of policy

If you have a safeguarding concern, witnessed a breach of policy, or would like to tell us about something that has happened while engaging with BTO, please get in touch. We can support you and, if appropriate, take action. We treat all enquiries of this nature with sensitivity and in confidence:

• Email our People Team at peopleteam@bto.org
• Speak in confidence to one of our trained safeguarding staff by calling our dedicated Safeguarding mobile number: 07521 428 879
• Fill in our Safeguarding Reporting Form

Useful resources:

• BTO Safeguarding information
• BTO Code of Conduct
• BTO Compliments, Comments and Complaints Policy
• BTO Equity, Diversity and Inclusion Statement

Your personal data and the right to be forgotten

• If you have a general question about how we manage your data, please see our Privacy Policy and Terms and Conditions and Cookies Policy.
• If you wish to request access to your data or activate your right to be forgotten, email: dataprotection@bto.org
• Use a descriptive subject line e.g. delete my account data / request my data / right to be forgotten - doing this will help us identify, triage and respond to your enquiry more quickly.